Khoa Nguyen
Technical Operations Center Manager
Sydney, New South Wales, Australia
Summary
👤
Senior🎓
Top SchoolKhoa Nguyen is a strategic, future-focused IT leader with nine years’ experience driving operational excellence and technology transformation across banking, finance and not-for-profit sectors. As Technical Operations Center Manager at Universal Music Group and formerly Change and Service Delivery Manager at Resimac, he has delivered multi-million-dollar savings, elevated ITIL maturity, and led onshore/offshore teams to improve service delivery and compliance. He combines a commercial mindset with hands-on expertise in release, incident and asset management, agile practices, and cybersecurity programs, enabling him to translate complex tech initiatives for non-technical executives and Boards. Khoa’s background includes designing automated reporting and analytics (PowerBI) and large-scale platform and relocation projects, demonstrating a pragmatic focus on measurable outcomes. Beyond corporate roles he’s led international communities—training and coordinating hundreds of players and building a high-traffic website—highlighting unusual strengths in large-scale coordination, user engagement and resilient team-building.
9 years of coding experience
11 years of employment as a software developer
Bachelor Information Technology (Business Management) Programming Software design Ecommerce Cyberlaw Management, Bachelor Information Technology (Business Management) Programming Software design Ecommerce Cyberlaw Management at RMIT University
Vietnamese
Github Skills (7)
parsing9
raid1
logging1
python1
log-parser1
parser1
to-do1
Programming languages (2)
Github contributions (5)
Voltron-BIS/TOYL
Jul 2018 - Aug 2018
CPT111 BITS Assignment by team Voltron.
Contributions:17 PRs, 20 pushes, 19 branches in 25 days
bitsvoltron
GW2Raidar/gw2raidar
Aug 2017 - Sep 2021
A log parsing website for Guild Wars 2 combat logs
Contributions:2 releases, 149 commits, 11 PRs in 4 years
guild-wars-2combatlog-parsingwarsparsing
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