Kim Koga
Technical Support Engineer at Plaid
San Diego Metropolitan Area United States
Summary
👤
Senior🎓
Top SchoolKim Koga is a Technical Support Engineer with a decade of experience helping SaaS and enterprise customers onboard, scale, and realize value through automation and process optimization. She has driven measurable improvements—cutting onboarding manual steps by 90%, reducing investigation time by 85%, and saving recurring hours through privacy workflow automation—by combining technical troubleshooting (SQL, Zendesk, basic front-end work) with cross-functional program leadership. Her background spans hands-on developer work, solutions engineering, and support management at companies like Sift and Zesty.io, plus long-standing freelance editing and writing that sharpen her communication and documentation skills. Based in San Diego, she excels at building repeatable playbooks, training teams to contribute quickly, and translating ML and product complexity into reliable customer outcomes. Outside work she channels that attention to craft into writing, baking, gardening and visual art—skills she brings to mentoring and lifting others.
10 years of coding experience
11 years of employment as a software developer
Web Development, Web Development at LEARN AcademyMFA Creative Writing: Poetry, MFA Creative Writing: Poetry at University of Notre DameBA Literature and Writing writing emphasis, BA Literature and Writing writing emphasis at California State University San Marcos
Github Skills (34)
gitbook10
jekyll10
documentation10
redux7
react6
storyblok6
makefile6
dog6
monaco-editor6
blueprint5
cms5
gitpod4
webpack4
application-management4
jamstack3
Programming languages (4)
Github contributions (5)
kakoga/z-vet-template1.0
Dec 2016 - Jan 2017
Contributions:5 PRs, 306 pushes, 3 branches in 2 months
PetDesk/chameleon-template-3.0
Mar 2017 - Jan 2021
Contributions:2 PRs, 77 pushes, 1 branch in 3 years 11 months
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