Kimberely Thomas is a seasoned software and services leader with 12 years of experience building teams, productized services, and AI-driven customer experience solutions that scale. She has a track record of founding and growing a profitable digital agency, leading Magento’s Professional Services through an Adobe acquisition, and hiring and mentoring 20+ practitioners into sustainable careers. Currently managing AI Services at Zendesk, Kimberely blends strategy, delivery, and measurable adoption to turn ideas into revenue engines for enterprise customers and growth-stage companies. Based in New York with roots in Austin, she favors roles that mix creativity, technology, and community without heavy corporate overhead. Less obvious: her background in environment, technology and society gives her a systems-thinking lens that informs pragmatic product and team design.
12 years of coding experience
16 years of employment as a software developer
Bachelor of Arts - BA, Environment, Technology and Society, Bachelor of Arts - BA, Environment, Technology and Society at Clark University
Computer Programming, Computer Programming at NYU School of Professional Studies
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