Kimberly Lowe-williams
Principal Incident Commander at Salesforce
Douglasville, Georgia, United States
Summary
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Senior🎓
Top SchoolKimberly Lowe-williams is a strategic engineering leader and Principal Incident Commander at Salesforce with 11+ years driving reliability, SRE, and cloud infrastructure at enterprise scale. She has led global incident response to maintain 99.99% uptime, rebuilt incident programs as a Director of Engineering, and consistently shortens MTTA through process, tooling, and cross-org alignment. Kimberly balances technical depth with empathetic leadership—coaching managers, building specialized SRE teams, and turning high-pressure crises into opportunities for lasting operational improvements. She also runs leadership and career coaching initiatives, translating hands-on crisis experience into mentorship for emerging tech leaders. Based in Douglasville, GA, she’s known for creating calm, clear decision-making during ambiguity and for scaling resilient systems that reduce both downtime and organizational friction.
11 years of coding experience
10 years of employment as a software developer
Bachelor of Science, Technical Management - Business Information Systems, Bachelor of Science, Technical Management - Business Information Systems at DeVry University
English
Stackoverflow
3reputation
260reached
0answers
1question
Github Skills (2)
unit-testing6
react3
Programming languages (3)
Github contributions (5)
the-difference-engine/tde-main
Nov 2016 - Oct 2020
The Difference Engine main site
Contributions:84 commits, 12 PRs, 112 pushes in 3 years 11 months
klowewilliams/ecommerce-app
May 2015 - Jun 2015
Contributions:53 pushes, 1 branch in 22 days
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