Kimberlyn Castro
Customer Operations Lead
Baguio City, Cordillera Admin Region, Philippines
Summary
👤
Senior🎓
Top SchoolKimberlyn Castro is a Customer Operations leader with nine years of experience building data-driven, scalable CX operations across SaaS, education, public sector, and global benefits/insurance markets. She progressed from web and data roles into operations leadership, repeatedly improving data integrity, automating workflows, and translating multi-source usage data into actionable retention strategies. Proficient with Salesforce, ChurnZero, Jira, Confluence, Excel VBA, Power Query, and SQL, she designs tools and playbooks that cut manual prep time dramatically and surface at-risk accounts earlier. Known for partnering closely with CSMs and cross-functional teams, she led a multi-stakeholder Data Usage Project that introduced advanced segmentation and operational monitoring. Based in Baguio City, she blends hands-on technical automation with pragmatic project leadership and a knack for simplifying complex data into repeatable processes. Colleagues describe her approach as highly organized, detail-oriented, and quietly effective at turning messy data into measurable outcomes.
9 years of coding experience
2 years of employment as a software developer
Bachelor of Science in Information Technology Information Technology, Bachelor of Science in Information Technology Information Technology at Saint Louis University
Stackoverflow
1reputation
0reached
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Github contributions (3)
KimCastro/THESIS2
Oct 2016 - Nov 2016
Contributions:50 commits, 49 pushes, 1 branch in 18 days
KimCastro/Thesis
Oct 2016 - Oct 2016
Contributions:2 pushes, 1 branch in 1 day
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