Krisย Lou
Senior IT Lead Systems Administrator
San Jose, California, United States
Summary
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Top SchoolKris Lou is a Senior IT Lead and systems administrator with 12 years of experience delivering secure, cost-effective infrastructure and SaaS-first migrations from San Jose. He combines hands-on administration across Windows, macOS, and Linux with identity and access management, MDM, and cloud integrations (Google Workspace, Okta) to drive operational readiness above 95% and sharply reduce incident response times. As a pragmatic manager he has led teams, negotiated vendor contracts to cut recurring IT costs by 30%, and improved SLA responsiveness and user satisfaction by 90% within a year. Kris also brings strong business-systems chopsโdata migrations, ERP optimizations, and process automation that recovered nearly $1M in annual margins and saved substantial monthly infrastructure costs. An open-source maintainer on SuiteCRM, he focuses on dependency upgrades and code cleanup to keep widely used projects secure and maintainable. Outside IT heโs a professionally trained musician, youth baseball coach, and coffee roaster, reflecting a blend of discipline, mentorship, and practical creativity.
12 years of coding experience
17 years of employment as a software developer
Bachelor of Music - BM, Music; Computer Science, Bachelor of Music - BM, Music; Computer Science at San Josรฉ State UniversityDoctor of Music - DM, Music History & Literature; Music Information Technology, Doctor of Music - DM, Music History & Literature; Music Information Technology at Indiana University Bloomington
Github Skills (6)
dependency-management10
php10
suitecrm10
updating10
mysql9
phpunit4
Programming languages (15)
Github contributions (5)
salesagility/SuiteCRM
Jan 2014 - Mar 2015
SuiteCRM - Open source CRM for the world
Role in this project:
Backend Developer
Backend DeveloperContributions:12 commits, 2 PRs, 1 comment in 1 year 2 months
Contributions summary:Kris primarily focused on upgrading and maintaining dependencies within the SuiteCRM codebase, specifically upgrading TinyMCE and HTMLPurifier. They also removed outdated full-text search logic hooks, suggesting they were involved in code cleanup and removal of unused features. The user's contributions demonstrate a focus on maintaining the project's dependencies and streamlining its architecture.
casescontactsmauticquotescrm
klou/redmine-theme
Jul 2016 - Aug 2016
Contributions:12 commits, 12 pushes in 1 month
blueblue-themedark-themeredminedark
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