Summary
Krishna Narayanan is a digital transformation executive with 25+ years of experience designing and scaling customer-centric platforms across telecom, consumer electronics, finance, and advertising. As SVP and Chief Digital Officer at Verizon Business he leads Digital, AI, Data Science and Experience Design, driving multibillion-dollar AI and sales transformation programs that deliver double-digit year-over-year digital sales growth. He has repeatedly built global digital operating models and martech stacks—shaping Samsung, LG, Vonage and JPMorgan’s shifts to performance-driven, data-first engagement and e-commerce. Known for turning CX vision into measurable revenue and efficiency gains, he combines strategy with hands-on delivery of CRM, PoS and large-scale self-service initiatives. Based in College Station, Texas, he pairs deep academic grounding in economics and marketing with practical experience launching industry-first digital initiatives, including early digital product launches and hyper-targeted real-time marketing programs.
9 years of coding experience
19 years of employment as a software developer
MBA and PhD (ABD) Marketing, MBA and PhD (ABD) Marketing at Rutgers University–Newark
University of Delhi
Exec Education Management & Strategy, Exec Education Management & Strategy at Harvard Business School