Kristen Oliphant
Lead Software Engineer at Genesys
Avon, Indiana, United States
Summary
👤
Senior🎓
Top SchoolKristen Oliphant is a Lead Software Engineer with a decade of hands-on experience building and maintaining integrations and client-side applications, primarily using JavaScript and Angular, across both government and private sectors. She has a strong track record at Genesys (and its predecessor Interactive Intelligence) delivering PureCloud integrations for Salesforce, Zendesk, and Chrome while participating in all Agile lifecycle activities from requirements and design to testing, documentation, and deployment automation. Comfortable diving into legacy systems and mainframes, Kristen combines production support and troubleshooting skills with feature development and code review discipline. Her background includes CRM-heavy integration work (Siebel, Oracle) and early-career exposure to diverse languages and tooling—evidencing an ability to learn quickly and switch contexts. Based in Avon, Indiana, she pairs practical engineering chops with a knack for turning escalated support issues into long-term product improvements.
10 years of coding experience
20 years of employment as a software developer
BS, Computer Information Technology, BS, Computer Information Technology at Purdue University
Github Skills (17)
salesforce-einstein10
salesforcedx9
salesforce-developers9
einstein9
endpoint9
salesforce8
salesforce-lightning8
lightning7
chat7
notification7
jenkins-plugin6
jenkins5
embeddable2
dotnet1
data-services1
Programming languages (2)
Github contributions (5)
MyPureCloud/purecloud-for-salesforce-einstein-example
Jul 2019 - Oct 2022
This project demonstrates how to use an endpoint exposed in PureCloud for Salesforce to receive incoming chat messages, search Salesforce Einstein for the intent, and use that intent to search and display relevant Salesforce Knowledge articles in a Salesforce Lightning component. The project includes a sample dataset to train Salesforce Einstein and some sample Knowledge articles to provide a working end to end example
Contributions:7 commits, 1 PR, 7 pushes in 3 years 4 months
salesforceendpointsalesforce-lightningsalesforcedxend-to-end
Contributions:2 reviews, 3 PRs, 3 pushes in 1 year
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