KristenĀ Sutherland
Technical Support Engineer at Evinced
Oakland, California, United States
Summary
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Top SchoolKristen Sutherland is a Technical Support Engineer with five years of experience bridging customer-facing support and technical solutions across observability and SaaS environments. After graduating from Hackbright Academy, she moved from solutions engineering and technical escalations at Datadog to her current role at Evinced, combining hands-on troubleshooting with product-focused insights. Kristen excels at translating complex technical issues into clear, actionable outcomes while training teams and customers to scale adoption. Her background in psychology and years as a team lead in the service industry give her a unique edge in empathy-driven problem solving and stakeholder communication. Motivated by social change, she brings both technical rigor and a people-first approach to drive product improvements and long-term client relationships.
5 years of coding experience
8 years of employment as a software developer
Bachelor's degree Psychology, Bachelor's degree Psychology at Merritt CollegeComputer Software Engineering, Computer Software Engineering at Hackbright AcademyCosmetology/Cosmetologist General, Cosmetology/Cosmetologist General at Hair's How Modern School of Beauty
Github Skills (3)
hugo10
datadog10
documentation9
Programming languages (1)
Github contributions (5)
Krist-n/ajax-prep
Mar 2021 - Mar 2023
Contributions:2 pushes, 1 branch in 2 years
Krist-n/retame
Mar 2021 - May 2021
Contributions:14 pushes, 2 branches in 1 month
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