Kristin Taylor
Sr Director Of UX Research & Design, Technology Innovation
Austin, Texas, United States
Summary
👤
Senior🎓
Top SchoolKristin Taylor is a civic and service design leader with over a decade of experience crafting inclusive digital services for public sector and transit organizations. Currently Sr. Director of UX Research & Design for Technology Innovation at the MBTA and Chief Experience Officer at TransitOPS, she blends strategic research, service design, and product design to improve transit data and rider experiences. Her background spans City of Austin digital services and Mozilla, where she contributed to Firefox developer tools and led design of an open-source QA testing tool. Kristin is skilled at embedding equity and accessibility into research operations—designing policies to compensate participants and reach low‑tech, low‑English, and screen-reader users. Trained as a painter, she brings a studio artist’s eye for craft and systems thinking to complex civic problems, turning qualitative insight into practical service blueprints and measurable outcomes.
10 years of coding experience
19 years of employment as a software developer
Bachelor of Fine Arts - BFA, Painting, Bachelor of Fine Arts - BFA, Painting at Brigham Young University
Github Skills (17)
firefox10
git-mirror10
mozilla10
gecko9
mercurial9
git7
debugging6
devtools5
thunderbird5
mozilla-firefox4
firefox-addon4
django3
developer-tools3
project-management2
react2
Programming languages (2)
Github contributions (5)
kriskristin/recipes
Jun 2015 - Jun 2015
Contributions:3 pushes in 2 days
kriskristin/reflections
May 2015 - May 2015
Contributions:3 pushes, 1 branch in 1 day
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