Manager - Digital Product Management ( Servicing Innovation )
Gurugram, Haryana, India
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Summary
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Senior
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Top School
Kritika Gupta is a digital product manager with 9 years of experience combining a BTech in Computer Engineering and data science skills to build and scale AI-driven servicing solutions at American Express. She has led end-to-end model onboarding, deployed hundreds of fraud and credit controls, and now shapes GenAI strategy and rapid pilots for global service teams. Her background in automation and data science from Tata Communications and SigTech gives her a strong analytical foundation for translating complex ML concepts into customer-facing products. Known for speeding time-to-market through cross-functional leadership and process improvements, she also prioritizes inclusive team building and continuous learning. A Gurugram-based practitioner who balances technical depth with strategic vision, she’s equally comfortable in rapid experimentation as in stabilizing production platforms.
9 years of coding experience
3 years of employment as a software developer
Bachelor of Technology - BTech, Computer Engineering, Bachelor of Technology - BTech, Computer Engineering at Jamia Millia Islamia
Contributions:1 PR, 7 pushes, 1 branch in 3 years 5 months
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