Summary
Kunal Kotak is a product leader and former engineer with 11 years of experience building SaaS and enterprise platforms across Payments, AdTech, and GenAI. He has spent the last several years driving growth and strategy for Advanced Analytics products at Mastercard, focusing on empowering SMBs through data-driven experiences and measurable improvements in user satisfaction. Skilled in payments ecosystems, API integrations, customer profiling, and omnichannel campaigns, Kunal combines design thinking and rigorous A/B experimentation to turn ambiguous problems into product outcomes. Passionate about applying LLMs to elevate customer journeys, he has also mentored early PMs and helped stand up product teams across India and Singapore. Now at IBM, he is building AI products that support mission-critical systems for large enterprises, bringing a rare blend of technical depth, product craft, and first-principles thinking.
11 years of coding experience
6 years of employment as a software developer
Bachelor of Technology - BTech, Bachelor of Technology - BTech at Pandit Deendayal Energy University
Indian Institute of Technology Kanpur
P.V. Modi School,Rajkot
English, Hindi, Gujarati