Director, Machine Learning Engineering at ServiceNow
United States
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Summary
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Senior
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Top School
Kurt Macdonald is a director-level machine learning engineering leader with 13 years of experience building products, teams, and businesses that bridge design and AI. Currently leading Document Intelligence and Computer Vision at ServiceNow, he has taken ML-driven products from GA to first production customers and now focuses on scaling teams and integrating generative AI/LLMs into document-to-workflow solutions. An early-stage startup builder (employee #2 at Passage AI) he has repeatedly recruited and grown distributed teams across continents, shipped core conversational and cloud-management products, and drove successful exits through acquisition. His background blends formal design training (MFA, USC) with deep product instincts and hands-on ML product development—an uncommon mix that helps him translate research and models into usable, workflow-ready systems.
12 years of coding experience
17 years of employment as a software developer
MFA Interactive Media, MFA Interactive Media at University of Southern California - School of Cinema-Television - Interactive Media Division
Contributions:10 PRs, 10 pushes, 5 branches in 7 days
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Kurt Macdonald - Director, Machine Learning Engineering at ServiceNow