Summary
Kyle Dillard is an IT Administrator with nine years of hands-on experience managing systems and infrastructure for SMBs, currently supporting a 250-employee environment at Pratt & Miller Engineering. Promoted from hands-on support roles, he administers Windows Server environments, Active Directory, email provisioning, server/workstation upgrades, and level 2 help desk tasks while also troubleshooting hardware, LAN/WAN, VoIP, and peripheral systems. His background blends technical depth across legacy and modern OSes (Windows XP through Server 2012 and RHEL) with practical office systems know-how from earlier office management and finance responsibilities. Known for clear communication and customer-focused support, he brings a pragmatic, efficiency-minded approach to maximizing system uptime and user productivity. An inclination for bridging technical and business needs makes him effective at translating user challenges into reliable IT solutions.
8 years of coding experience
5 years of employment as a software developer
Bachelor's degree, Information Technology, Bachelor's degree, Information Technology at ITT Technical Institute-Canton
Bachelor's degree, Information Technology, Bachelor's degree, Information Technology at itt
English