Summary
Kyle Moser is a results-driven operations and field service leader with 11 years of experience transforming supply chain, manufacturing, and service organizations. As Director of Field Service at Tecniplast USA he implemented Salesforce-based field operations, slashed repair inventory by 95.9%, and cut backlog from $300k to $16k in a single quarter while improving first-time fix and response metrics. He excels at lean transformations—value stream mapping, kaizen, 5S, TPM—and builds metrics and SOPs in ERP systems to sustain gains. Previously he launched and scaled B2B IoT installation and support teams, doubling annual sales and growing install base by up to 200% year-over-year. Known for mentoring technical teams and reorganizing back offices to convert inventory reductions into cash flow, he combines hands-on process design with commercial acumen. Based in West Chester, PA, Kyle has a track record of delivering measurable efficiency, customer retention, and sales growth across startups and mature organizations.
11 years of coding experience
7 years of employment as a software developer
English, Italian, Spanish