Kyu Park
Customer Support Operations Lead
Seoul, Switzerland
Summary
👤
Senior🎓
Top SchoolKyu Park is a Geneva-based customer support operations lead with 11 years of technical and data automation experience, specializing in Jira architecture, BI reporting, and QARA-compliant support processes for a medtech scaleup. At SOPHiA GENETICS he designs advanced automations and dashboards, owns metric dictionaries and data lineage for SLA/CSAT/NPS programs, and prepares audit-ready evidence for ISO medical device and security reviews. His background in bioinformatics and systems-level support (C++, Python, R, Atlassian stack, Microsoft 365) lets him bridge hands-on technical troubleshooting with process design and compliance rigor. Notably, he has engineered early-warning alerting and permission architectures that proactively reduce SLA risk while streamlining workflows for diverse stakeholder groups.
11 years of coding experience
4 years of employment as a software developer
Bachelor’s Degree, Computer Science, Bachelor’s Degree, Computer Science at Wentworth Institute of Technology
English
Stackoverflow
1reputation
0reached
1answer
0questions
Github Skills (36)
hiccup7
kebab-case7
babashka7
case-conversion6
react6
spring6
soap6
webservice6
java6
testing6
runner5
clojurescript5
frontend5
delimited5
code-golf5
Programming languages (3)
Github contributions (5)
guruma/guruma.github.io
Jan 2015 - Aug 2022
Contributions:69 pushes, 1 branch in 7 years 8 months
guruma/react
Jan 2015 - Jan 2015
Contributions:26 commits, 25 pushes, 1 branch in 1 day
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