Kyungmo Jung
Technical Support Engineer at ServiceNow
Greater Sydney Area Australia
Summary
👤
Senior🎓
Top SchoolKyungmo Jung is a seasoned technical support and cloud storage engineer with 9 years in cloud and many more years across enterprise IT, currently supporting platform reliability at ServiceNow after a long tenure at IBM. He specializes in IBM Cloud storage (NetApp ONTAP, Object Storage) and backup ecosystems (Veeam, R1Soft, Evault), troubleshooting complex issues across VPC, VMware, Kubernetes, Linux/Windows and performing deep performance analysis. A certified Kepner-Tregoe problem solver, he routinely leads critical incident response, escalations across AP regions, and authors technotes and automation to cut repetitive work. His background spans PaaS (Cloud Foundry, Functions), DevOps tooling (Docker, Terraform), CI/CD/build automation and database-intensive enterprise products, reflecting an unusual blend of developer, support escalation, and infrastructure expertise. Based in Greater Sydney, he brings practical code-fix experience for customer object-storage integrations and a history of moving from application development into high-impact support roles. Quietly pragmatic, he pairs decades-old mainframe and COBOL roots with modern cloud-native operating know-how, enabling durable solutions across legacy-to-cloud migrations.
9 years of coding experience
34 years of employment as a software developer
Bachelor's degree, Spanish Language and Literature, Bachelor's degree, Spanish Language and Literature at Korea UniversityJeonju Shinheung High School
English, Korean
Stackoverflow
71reputation
590reached
4answers
0questions
Github Skills (6)
api6
container6
visual-recognition6
ibm-cloud6
ios2
ddd2
Programming languages (2)
Github contributions (5)
skm280/rival_ios
Mar 2017 - Sep 2017
Contributions:56 commits, 2 PRs, 28 pushes in 6 months
skm280/DementiaCare_Android
Sep 2017 - Aug 2018
Contributions:5 PRs, 28 pushes, 1 branch in 1 year
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