Lahyri Aurbach
Customer Support Specialist at Estratégia Educacional
Minas Gerais, Brazil
Summary
👤
Senior🎓
Top SchoolLahyri Aurbach is a Customer Support Specialist with 8 years of experience blending a software engineering foundation and product-facing roles to improve user outcomes and retention. He moved from Go backend development and product analysis into customer relations, where he led enablement initiatives that cut churn by 20% and translated technical requirements into clear, usable solutions. Comfortable in both technical architecture discussions and empathetic customer communication, he excels at anticipating friction points and designing pragmatic support processes. A musician and lifelong learner currently studying Computer Engineering, he brings curiosity and creative problem-solving to customer-first strategy. Based in Minas Gerais, Brazil, he pairs hands-on development experience with cross-functional leadership to drive measurable business value.
8 years of coding experience
6 years of employment as a software developer
Incompleto, Computer Engineering, Incompleto, Computer Engineering at Centro Federal de Educação Tecnológica de Minas GeraisHigh School + Associate Degree, Business, High School + Associate Degree, Business at Escola Técnica de Formação Gerencial UNIFEMM / SEBRAEFront End Development Certification, Computer Science, Front End Development Certification, Computer Science at freeCodeCampEnsino Fundamental, Ensino Fundamental at Colégio Caetano
Portuguese, English
Github Skills (1)
sql1
Programming languages (2)
Github contributions (5)
lahyri/VLAD
Oct 2018 - May 2019
Contributions:5 commits, 20 pushes, 1 branch in 7 months
lahyri/Wyvern
May 2019 - Jun 2019
Contributions:10 commits, 6 pushes, 2 branches in 1 month
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