Lalith Vipulananthan
Support Manager at Canonical
Chiyoda, Japan
Summary
👤
Senior🎓
Top SchoolLalith Vipulananthan is an experienced technical support and engineering manager with 14 years in financial services and software, now leading support at Canonical from Tokyo. He has a track record of rebuilding teams, defining SLOs, and slashing ticket resolution times through documentation-first processes and known-issues databases. Comfortable in multilingual, multicultural contexts (British national with Japanese permanent residency and JLPT N2), he pairs hands-on engineering (Python, databases, full-stack contributions to the popular AO3 open-source project) with customer-facing incident management and partner enablement. His background spans low-latency trading systems to autonomous driving and enterprise analytics, giving him a rare mix of product, support and developer empathy. Colleagues rely on him to turn complex escalations into repeatable processes and small, durable engineering fixes.
14 years of coding experience
19 years of employment as a software developer
MSci, Physics, 2:1, MSci, Physics, 2:1 at Imperial College London
English, Japanese
Stackoverflow
7,849reputation
728kreached
224answers
5questions
postgresql
top-5%
scrapy
top-1%
python
top-5%
callback
top-5%
Github Skills (28)
ruby-rails10
web-application10
rails10
webscraping10
ruby10
scrapy10
webapp10
web-development10
testing9
postgresql9
python9
css9
rspec9
psycopg9
callback9
Programming languages (3)
Github contributions (5)
otwcode/otwarchive
Apr 2012 - Sep 2015
The Organization for Transformative Works (OTW) - Archive Of Our Own (AO3) Project
Role in this project:
Full-stack Developer
Full-stack DeveloperContributions:44 commits, 3 PRs, 3 comments in 3 years 4 months
Contributions summary:Lalith primarily contributes to the Archive of Our Own (AO3) project, focusing on both front-end and back-end modifications. Their work includes implementing new features like challenge types, modifying existing functionality such as search forms and character counters, and fixing bugs related to email confirmation. The user also makes UI adjustments to the presentation of the website. These changes suggest a well-rounded role encompassing various aspects of the web application's development.
ao3archive
talvalin/talvalin.github.io
Sep 2023 - Nov 2024
Contributions:6 PRs, 13 pushes, 7 branches in 1 year 2 months
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