Summary
Lasse Havelund is a customer service and operations leader with 15 years’ experience building and scaling contact centre capabilities across automotive and premium consumer brands. Currently Manager, Channel Support at Toyota Danmark, he’s progressed through roles from project manager to senior specialist, combining hands-on operational delivery with vendor and stakeholder management. He has led centralisation efforts, launched new digital sales and support channels (including Toyota Buy Online), and overseen multilingual outsourced operations with P&L responsibility. Known for process and policy design, he also owns internal support tools and continuous reporting to drive measurable service improvements. Based in Southern Denmark, Lasse brings a pragmatic blend of people leadership, change management and technical troubleshooting that helps complex service operations run smoothly. A detail often unnoticed: his career pairs luxury white-glove service experience with large-scale automotive logistics, giving him a rare dual perspective on high-touch and high-volume support.
15 years of coding experience
5 years of employment as a software developer
Kolding Gymnasium
English, Danish, Swedish, German