Laura Carter
Head Of Fraud Customer Experience at Santander UK
Milton Keynes, England, United Kingdom
Summary
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Rockstar🎓
Top SchoolLaura Carter is a seasoned fraud and customer experience leader with over two decades at Santander UK, currently serving as Head of Fraud Customer Experience after progressive roles spanning investigation, operations, governance and communications. She combines deep operational knowledge with strategic governance to design customer-first fraud processes that balance risk, compliance and operational efficiency. Laura’s sociology and criminology background gives her a human-centred perspective on fraud behaviour and remediation, helping translate complex policy into clear customer communications and measurable outcomes. Known internally for building cross-functional controls and quality frameworks, she brings a track record of improving customer outcomes while strengthening oversight in large retail banking.
10 years of coding experience
6 years of employment as a software developer
Bachelor of Arts (BA) Sociology & Criminology, Bachelor of Arts (BA) Sociology & Criminology at University of Essex
Github Skills (12)
machine-learning10
science10
data-science10
jekyll5
project-management4
github-enterprise3
react3
translation3
nextjs2
github2
ai1
testing1
Programming languages (4)
Github contributions (5)
LauraCarter/the-turing-way
Mar 2020 - Oct 2022
Host repository for The Turing Way: a how to guide for reproducible data science
Contributions:2 reviews, 47 PRs, 134 pushes in 2 years 8 months
how-to-guidesciencehostdata-sciencemachine-learning
LauraCarter/LauraCarter.github.io
Apr 2017 - Aug 2019
Contributions:24 pushes, 2 branches in 2 years 4 months
sidebar-themesidebarjekylljekyll-themesliding
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