Summary
Laura Gjerman-uva is an engineering and customer-success leader with 12 years of experience building and scaling distributed, cross-functional teams to deliver billing, payments, and monetization products. Currently leading Billing & Payments Growth at 1Password, she combines hands-on technical fluency in Go, TypeScript, React and AWS with a track record of shipping pricing, trials, and payment features that drive revenue and stability. Previously at Netlify and Salesforce she launched high-impact monetization initiatives—Pro and Enterprise trials that converted thousands of users and generated meaningful ARR—and built support and runtime teams through rapid hiring, mentorship, and process improvements. Known for pragmatic process design, clear documentation, and empathetic people leadership, she reduces onboarding time and accelerates team autonomy. Fluent in French and experienced across support, research, and nonprofit roles, she brings a customer-first lens to complex engineering problems and a knack for turning operational pain points into reusable best practices.
12 years of coding experience
14 years of employment as a software developer