Laura Jodz
Senior Support Engineering Manager at n8n
Greater Philadelphia United States
Summary
👤
Senior🎓
Top SchoolLaura Jodz is a Senior Support Engineering Manager with eight years in technical support leadership and a longer operational background that includes scaling a startup to acquisition. She has a demonstrated track record of driving Enterprise support transformations—improving SLA achievement, reducing time-to-first-response and resolution, and launching team career leveling and enablement programs. At Netlify she led strategic initiatives including AI tooling for ticket deflection, internal documentation overhauls, and cross-functional alignment with product, sales, and security to amplify the customer voice. Now leading Support Engineering at n8n, she combines operational rigor (budgeting, process design, analytics) with a passion for mentorship and measurable customer outcomes. An analytical operator by training who built reporting tools early in her career, she brings data-informed decision making and a bias for improving both customer experience and team growth.
8 years of coding experience
16 years of employment as a software developer
Data Analytics, Data Analytics at General AssemblyBA, BA at Lafayette College
Github Skills (27)
npm-package9
static-site8
javascript7
react7
netlify-cms7
cms6
netlify-functions6
assertion5
jwt5
jamstack5
authentication5
netlify5
decap-cms5
content-management-system5
static-site-generator4
Programming languages (7)
Github contributions (5)
laurajodz/portfolio
Feb 2019 - Jul 2024
Contributions:11 pushes, 2 branches in 5 years 6 months
laurajodz/README
Aug 2018 - Apr 2023
Contributions:9 pushes, 1 branch in 4 years 8 months
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