Summary
Laura Pierson is a seasoned Technical Implementation Consultant and Project Manager with over 20 years of experience delivering enterprise library software and digital preservation solutions across 100+ academic institutions in North America. She combines deep librarianship and digital curation expertise with technical skills in data migration, UNIX-based scripting, and systems analysis to translate complex requirements into practical, high-quality implementations. Known for coordinating global teams and managing cross-continent rollouts, she consistently delivers projects on time and on budget while fostering strong customer success and knowledge-centered support. Laura’s background in both frontline support and bid/marketing coordination gives her a rare blend of technical troubleshooting, documentation, and client-facing communication strengths. Based in Chicago, she applies pragmatic QA and training methodologies to help non-technical stakeholders confidently make implementation decisions.
12 years of coding experience
17 years of employment as a software developer
Master’s Degree, Special Libraries and Information Science, Master’s Degree, Special Libraries and Information Science at Wayne State University
BA, English (Writing), BA, English (Writing) at Michigan State University