Laura Sammons
Reservations Agent
Seattle, Washington, United States
Summary
👤
Senior🎓
Top SchoolLaura Sammons is a customer-focused reservations agent and web developer with 10 years of experience blending high-volume client support, claims resolution, and hands-on web development. Based in Seattle, she has driven measurable improvements in CSAT and operational efficiency at public agencies and airlines while resolving complex escalations across phone, email, and chat. Her background as a front- and back-end developer for scientific and commercial clients gives her a rare combination of technical fluency and customer empathy, enabling faster troubleshooting and more user-centered process changes. Laura has led Agile projects, built and maintained intranet applications, and delivered bespoke websites for small businesses, demonstrating both technical ownership and client-facing communication. She consistently mines customer feedback to propose process improvements that reduce friction and boost retention. Outside her current reservations role, she quietly combines analytics-driven problem solving with creative web design to turn service challenges into scalable solutions.
10 years of coding experience
8 years of employment as a software developer
Bachelor of Arts, Liberal Arts, Philosophy and Mathematics, Bachelor of Arts, Liberal Arts, Philosophy and Mathematics at St. John's College (NM)Certificate, Web Development and Web Design Certificate, Certificate, Web Development and Web Design Certificate at Seattle Central CollegeBachelor of Arts - BA, Liberal Arts and Sciences/Liberal Studies, Bachelor of Arts - BA, Liberal Arts and Sciences/Liberal Studies at St. John's College
Stackoverflow
1reputation
0reached
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0questions
Github Skills (11)
single-page2
spotify-api2
locate2
vinyl1
linux1
swift1
ios1
unix1
spotify1
nodejs1
react1
Github contributions (5)
lsammons/301n2-portfolio_v2
Apr 2016 - May 2016
Contributions:16 PRs, 6 pushes, 9 branches in 7 days
cssjavascriptreactweb-developer
lsammons/lsammons-uge
Jun 2015 - Jun 2015
Contributions:9 commits, 5 PRs, 4 pushes in 1 day
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