Director Of Customer Insights And Retention at Peak Design
Austin, Texas, United States
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Summary
👤
Senior
🎓
Top School
Laura Stude is a customer insights and retention leader with 11 years of experience blending product, analytics, and hands-on development to drive growth and loyalty. A recovering software developer and former co-founder, she built surefoot.me with a values-first approach—prioritizing ethical clients, employee wellbeing, and charitable giving while scaling service-driven results. She’s led cross-functional teams from early-stage startups to mission-driven campaigns (including a high-pressure political testing role) and has a track record of building repeatable testing and optimization programs. At Peak Design she now steers retention strategy and process improvement, applying servant-leadership and radical candor learned as a manager of product teams. Known for pragmatic curiosity and a taste for unconventional projects (she even invented the Loop N' Poop™), Laura brings both technical fluency and a people-first management style to complex problems. Based in Austin, she pairs data-informed decision making with a strong ethical compass and a knack for turning messy customer signals into clear, actionable programs.
11 years of coding experience
12 years of employment as a software developer
BA Electronic Media Arts & Design, BA Electronic Media Arts & Design at University of Denver
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Laura Stude - Director Of Customer Insights And Retention at Peak Design