Summary
Laurel Hale is a semi-retired Senior Staff Technical Writer based in the San Francisco Bay Area with nearly three decades of experience turning complex distributed data systems and security concepts into clear, customer-focused documentation. She has led content strategy and teams at Fortune 500 firms including ServiceNow, Cloudera/Hortonworks, Microsoft, Visa, and Oracle, and is skilled at using information architecture, SEO, and Agile publishing to make content a market differentiator. Known for mentoring writers and building cooperative cross-functional relationships, she combines project and people management with hands-on technical writing for developer and IT-pro audiences. Laurel’s background includes large-scale documentation toolchains (DocBook, DITA) and successful shifts from quarterly to continuous content delivery, and she now takes on short-term, interesting projects that leverage her deep domain knowledge in data platforms and security.
10 years of coding experience
5 years of employment as a software developer
Certificate, Technical Writing, Certificate, Technical Writing at University of California, Berkeley
California Polytechnic State University, San Luis Obispo
BA, English, BA, English at California Lutheran University