Laurent Desegur is a seasoned technology leader with 14+ years of experience building AI-driven, cloud-native customer experiences at scale for companies like Apple, Amazon, Netflix, PayPal, Walmart, NAB, and now JPMorgan Chase. He specializes in voice and contact-center transformation, marrying generative AI, real-time analytics, and secure compliance practices to deliver measurable business outcomes. A builder at heart, he has led platform migrations, created reusable microservice frameworks (NABX) and shipped products used by millions, while fostering high-performing, diverse engineering teams. Outside enterprise roles he advises startups, invests in climate-positive tech, and teaches financial literacy—reflecting a conviction that technology should amplify human potential. An occasional photographer and lifelong hacker, he blends deep systems expertise with a practical product-to-ROI mindset.
14 years of coding experience
27 years of employment as a software developer
Computer Science, Computer Science at Ecole Supérieure d'Informatique Professionnelle
Bachelor's degree, Engineering and Mathematics, Bachelor's degree, Engineering and Mathematics at Pierre and Marie Curie University
Computer Science, Computer Science at Centre Mondial Informatique et Ressources Humaines
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