Leandro Augusto
Consultor Salesforce at Hospital Sírio-Libanês
São Paulo, Brazil
Summary
👤
Senior🎓
Top SchoolLeandro Augusto is a Salesforce consultant and tech lead with over a decade of hands-on experience building Service Cloud and multi-channel customer engagement solutions, including WhatsApp and Einstein Bot integrations. With a background in Business Administration and a career that started teaching IT at 17, he combines commercial acumen from multinational environments with deep platform expertise to design POCs/MVPs, drive backlog prioritization and lead cross-functional squads. He excels at translating stakeholder needs into scalable architectures, running agile delivery, and enabling adoption through training and post-implementation support. Known for pairing technical leadership (pair programming, code reviews) with functional governance, he has repeatedly refactored critical org processes to boost efficiency and manage over 20 digital channels in production. Based in São Paulo, he brings a pragmatic, value-driven approach that marries customer-facing product strategy with hands-on configuration and occasional development.
11 years of coding experience
2 years of employment as a software developer
Ranger, Ranger at Trailhead by SalesforceAdministração de Empresas, Administração de Empresas at UNIESP - União das Instituições Educacionais do Estado de São Paulo
Spanish, English, Portuguese
Github Skills (8)
nfs2
nfc2
python2
erp1
docker-compose1
docker1
odoo1
compose1
Programming languages (1)
Github contributions (5)
ztbucardi/dockerfiles-catalogs
Jul 2016 - Aug 2016
Contributions:5 commits, 4 pushes, 1 branch in 1 month
UniversoOpensource/documentation
Aug 2016 - Apr 2017
Contributions:1 push, 1 branch in 8 months
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