Leandro Costa
Customer Service Representative
Ontario, Canada
Summary
👤
Senior🎓
Top SchoolLeandro Costa is a customer-focused professional with nine years of experience in financial services and a strong blend of data, product and IT project skills. He has driven customer journey improvements and backlog-driven product work at major Brazilian banks, translating PL/SQL and SQL data into business cases, dashboards and measurable outcomes. Comfortable across roles from hands-on loan lifecycle support for U.S. customers to IT architecture coordination, he pairs technical proficiency in Python and advanced Excel with practical compliance and QA rigor. Leandro’s recent studies in web development and mobile Android complement his postgraduate training in digital transformation, enabling him to bridge business strategy and engineering. Known for improving first-contact resolution and CSAT metrics, he also brings an unusual mix of retail and campus-leadership experience that sharpens his stakeholder empathy. Based in Ontario, Canada, he thrives in collaborative environments where technology meets customer experience to deliver operational impact.
9 years of coding experience
Bacharelado, Web development and internet applications, Bacharelado, Web development and internet applications at Fanshawe CollegeDesenvolvimento Mobile Android (Kotlin e Java), Desenvolvimento Mobile Android, Desenvolvimento Mobile Android (Kotlin e Java), Desenvolvimento Mobile Android at Digital House BrasilMackenzie Presbyterian UniversityTecnologia da Informação, I.T, Tecnologia da Informação, I.T at Centro Universitário Adventista de São Paulo
Portuguese, English, Spanish
Github Skills (5)
que8
projeto8
kotlin4
java4
android3
Programming languages (2)
Github contributions (5)
leandrosdc/uberHelper
Feb 2025 - Mar 2025
Contributions:13 pushes, 1 branch in 1 month
leandrosdc/webtrendslab
Feb 2025 - Feb 2025
Contributions:9 pushes, 3 branches in 4 days
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