Leen Schafer is a people-first technical product leader and Director of Engineering Analytics with a PhD in Bioinformatics and over a decade of experience building platforms, analytics, and AI/ML products. She has a proven track record delivering internal developer platforms and self-service analytics that scale across hundreds of engineers—driving 50% platform adoption and measurable productivity gains within a year at Viasat. Equally comfortable setting strategic vision and diving into cloud or ML model architecture, she blends rigorous research instincts with pragmatic product execution. At ServiceNow she now leads engineering and cloud analytics to turn complex telemetry into actionable intelligence for engineering and business stakeholders. Leen is also an advocate for AI governance and MLOps, having helped define first AI use policies and operationalize model-driven workflows. Based in San Diego, she balances technical leadership with adventurous pursuits—rock climbing, martial arts, and composing metal music—bringing curiosity and persistence to challenging problems.
12 years of coding experience
16 years of employment as a software developer
University of California, San Diego
B.S. Biomedical Engineering, B.S. Biomedical Engineering at University of Virginia
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Leen Schafer - Director Of Engineering Analytics at ServiceNow