Lena Hein
Business Program Manager at Microsoft
Tallinn, Harju County, Estonia
Summary
👤
Senior🎓
Top SchoolLena Hein is a purpose-driven Business Program Manager with 8 years’ experience specialising in trust-sensitive, high-reliability communications operations across EMEA. At Microsoft she manages VoIP number lifecycles and testing for Teams while leading regional business continuity planning to protect critical services during crises. Her background blends program delivery with policy-oriented research—she has produced political economy and advocacy analyses in academic and NGO settings—which informs her structured, evidence-based approach to process optimisation. Comfortable operating at the intersection of technical operations, compliance, and stakeholder collaboration, she consistently fosters inclusive knowledge-sharing cultures to align priorities across teams. Based in Tallinn, Lena pairs a multidisciplinary MA in disaster risk management and environmental economics with hands-on telecom operations experience, a combination that helps her anticipate systemic risks beyond the obvious operational issues.
8 years of coding experience
Semester abroad - Economics and Finance, Semester abroad - Economics and Finance at Hanken School of EconomicsBachelor of Arts - BA, Liberal Arts in Social Sciences (Political Economy and Sustainability), Bachelor of Arts - BA, Liberal Arts in Social Sciences (Political Economy and Sustainability) at Leuphana Universität LüneburgSemesters abroad - Governance, Law and Society, Semesters abroad - Governance, Law and Society at Tallinn UniversityMaster of Arts - MA, Interdisciplinary Studies (Disaster risk management, Environmental economics, Community engagement), Master of Arts - MA, Interdisciplinary Studies (Disaster risk management, Environmental economics, Community engagement) at Royal Roads UniversitySemester abroad - International Relations & Diplomacy, Semester abroad - International Relations & Diplomacy at Нижегородский Государственный Университет им. Н.И. Лобачевского (ННГУ)
German, English, Russian
Github Skills (44)
linux10
adblock10
filter10
ublock-origin10
dnsmasq9
dns8
bug-tracker7
nix7
nixos7
tracks6
nixpkgs6
gitkraken6
defaults5
der5
minecraft5
Programming languages (5)
Github contributions (5)
lennihein/nixpkgs
Jun 2023 - Jul 2024
Nix Packages collection & NixOS
Contributions:40 pushes, 1 branch in 1 year
Bwuah/bwuah.github.io
Sep 2018 - Aug 2021
Contributions:112 pushes, 1 branch in 2 years 10 months
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