Lena Nguyen
Senior Customer Success Engineer at Rasa
London, England, United Kingdom
Summary
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Rockstar🎓
Top SchoolLena Nguyen is a Senior Customer Success Engineer based in London with 11 years’ experience helping organizations turn messy data into actionable products and reliable ML inputs. She has a strong technical foundation in data engineering and quality assurance from roles at Ravelin and ThinkData Works and has spent the last several years advising customers on building and optimising conversational AI at Rasa. Lena combines hands-on scripting and automation (Python, R, Stata) with client-facing consulting, standardising integration workflows to reduce time-to-value and improve model performance. Her background in large-scale household survey design and monitoring at the World Bank gives her a rare expertise in field data collection challenges that informs pragmatic solutions for production systems. Colleagues describe her as a fast learner with solid interpersonal skills who translates technical constraints into clear, actionable plans for non-technical stakeholders.
11 years of coding experience
5 years of employment as a software developer
Certificate of Completion Data Science, Certificate of Completion Data Science at General AssemblyCalifornia Institute of TechnologyMaster of Science - MS Food Policy and Applied Nutrition, Master of Science - MS Food Policy and Applied Nutrition at Tufts University
Spanish, English, Vietnamese
Github Skills (37)
watson10
conversation10
python10
assistants10
bots10
machine-learning10
nlu10
google-assistant10
facebook10
botkit10
spacy10
voice10
dialogue-systems10
rasa10
slack10
Programming languages (4)
Github contributions (5)
l2nguyen/metro
Mar 2015 - Mar 2016
Contributions:80 pushes in 1 year
l2nguyen/tidy_tues
Apr 2018 - Jun 2019
Contributions:34 pushes, 1 branch in 1 year 1 month
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