Summary
Leonardo Carvalho is an experienced Intune Premier Support Engineer with nine years supporting enterprise Microsoft 365 and EMS customers across EMEA, specializing in Intune MDM/MAM for Windows, iOS, Android and macOS. He combines deep hands-on troubleshooting—Kusto, Autopilot CABs, Event Viewer, CMTrace, HAR traces—and automation with Graph API, PowerShell and Power BI to solve critical production incidents and custom deployments. Comfortable across identity, Exchange Online, Conditional Access, SCCM co-management and certificate/NDES scenarios, he often bridges gaps between platform teams to accelerate resolution. His background in design and web development gives him an unusual lens for user-focused solutions and LOB app deployments (wrapping and Win32/macOS packaging). Based in Lisbon, he’s known for calm communication in high-pressure cases and for contributing process improvements within his support organization.
9 years of coding experience
6 years of employment as a software developer
Professional Program in 3D for Games, Game Development, Professional Program in 3D for Games, Game Development at FuturePoly
Estácio de Sá University
Portuguese, English