Letícia Farias is a Squad Leader and Scrum Master with 8 years of experience blending product, customer success, and hands-on frontend development across conversational platforms and mobile/web technologies. She has led cross-functional squads at Blip and CI&T, driving chatbot product lifecycles, data-informed roadmaps, and agile practices for clients in technology, automotive, telecom and utilities. Comfortable coding in React/React Native and TypeScript, she pairs technical fluency with stakeholder-facing product strategy to remove delivery blockers and maximize customer value. Her background in customer success and startup relations gives her a rare customer-centric perspective that shapes pragmatic product decisions and onboarding flows. Based in Minas Gerais, Brazil, she’s known for building high-performance teams and translating complex client needs into measurable outcomes. Beyond leadership, she brings an educator’s mindset—mentoring teams and promoting continuous learning to sustain long-term product excellence.
7 years of coding experience
6 years of employment as a software developer
Bacharelado em Relações Internacionais, Bacharelado em Relações Internacionais at Ibmec
Contributions:46 commits, 41 pushes, 1 branch in 1 year 11 months
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Letícia Farias - Squad Leader Scrum Master at CI&T