Lewis Hay
2nd Line Support Engineer at Optimity IT Limited
London, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolLewis Hay is a pragmatic 2nd Line Support Engineer based in London with nine years of hands-on IT experience across service desk, onsite engineering, and systems support. He has progressed from 1st line apprentice roles to managing service desk operations and supporting Citrix and O365 platforms for enterprise insurance customers. Calm and focused under pressure, Lewis combines practical troubleshooting with people-facing management experience, having led support teams and handled varied, unpredictable onsite demands. Currently at Optimity IT, he brings a track record of improving operational reliability and a willingness to keep learning—his spare GitHub bio tersely sums it up: "i do computer," hinting at a curious, no-nonsense approach to technology.
9 years of coding experience
4 years of employment as a software developer
GCSE's, Information Technology A, GCSE's, Information Technology A at Abbs CrossAVCE in ICT Science, AA, AVCE in ICT Science, AA at Ardliegh Green College
English
Github Skills (4)
jenkins9
android-app3
testing1
microservices1
Programming languages (5)
Github contributions (5)
hmrc/view-vat-returns-frontend
Aug 2017 - Apr 2023
Contributions:15 reviews, 195 PRs, 221 pushes in 5 years 8 months
hmrc/vat-summary-frontend
Sep 2017 - Jan 2023
Contributions:116 reviews, 446 commits, 409 PRs in 5 years 4 months
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