Lewis Hay
2nd Line Support Engineer at Optimity IT Limited
London, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolLewis Hay is a pragmatic 2nd Line Support Engineer based in London with nine years of hands-on IT experience across service desk, onsite engineering, and systems support. He has progressed from 1st line apprentice roles to managing service desk operations and supporting Citrix and O365 platforms for enterprise insurance customers. Calm and focused under pressure, Lewis combines practical troubleshooting with people-facing management experience, having led support teams and handled varied, unpredictable onsite demands. Currently at Optimity IT, he brings a track record of improving operational reliability and a willingness to keep learning—his spare GitHub bio tersely sums it up: "i do computer," hinting at a curious, no-nonsense approach to technology.
8 years of coding experience
4 years of employment as a software developer
GCSE's, Information Technology A, GCSE's, Information Technology A at Abbs CrossAVCE in ICT Science, AA, AVCE in ICT Science, AA at Ardliegh Green College
English
Github Skills (10)
derived10
jenkins9
groovy8
java2
android-app2
android2
kotlin2
android-application2
microservices1
testing1
Programming languages (7)
Github contributions (5)
lewishay/lewishay.github.io
Jun 2020 - Mar 2025
Github Pages site to host the WebGL build of my game Ultex
Contributions:31 PRs, 52 pushes, 35 branches in 4 years 10 months
jekyll
hmrc/view-vat-returns-frontend
Aug 2017 - Apr 2023
Contributions:15 reviews, 195 PRs, 221 pushes in 5 years 8 months
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