Summary
Lih Goh is a user experience researcher with eight years of experience based in San Francisco, currently working at Google where she focuses on user trust, safety, gaming, and AI. She has led end-to-end qualitative and strategic research at Google Stadia to drive feature launch, acquisition, and retention, and has a track record of translating user insights into product roadmaps and cross-functional alignment. Her background spans startup co-founding, nonprofit and civic-focused projects—like building a text-message chatbot to help people experiencing homelessness—and academic research in human factors and language acquisition. Lih combines ethnographic training and an MS in Human Factors with hands-on product work to surface subtle user needs and design for healthy communities. She brings a pragmatic mix of research rigor and product empathy, often advocating for privacy and trust through workshops and stakeholder facilitation.
8 years of coding experience
5 years of employment as a software developer
San José State University
Bachelor’s Degree, Communication Studies, emphasis on Ethnography, Bachelor’s Degree, Communication Studies, emphasis on Ethnography at University of San Francisco
Bachelor of Arts (B.A.), Communication and Media Studies, 3.47, Bachelor of Arts (B.A.), Communication and Media Studies, 3.47 at Kolej Universiti Taylor's
Bachelor's Degree, Public Relations, Advertising, and Applied Communication, Bachelor's Degree, Public Relations, Advertising, and Applied Communication at Boston University
English, Malay, Chinese, Chinese