Lileana Wang is a Services Architect with nine years of hands-on experience in customer-facing engineering and support roles, currently based in San Francisco and leading platform-focused solutions at Datadog. Her progression from Technical Support Engineer to Services Architect reflects deep expertise in troubleshooting, observability tooling, and translating operational requirements into scalable service designs. She pairs practical IT operations experience—managing Drupal sites and simulation software at San Francisco State University—with strong mentorship and teaching instincts developed as a TA and trainer. Comfortable at the intersection of engineering and customer success, she excels at turning support signals into product improvements and clear runbooks. Colleagues rely on her to bridge technical complexity and non-technical stakeholders, having consistently advanced into roles with greater architectural responsibility. Outside of work she brings a systems-minded approach honed by managing departmental web infrastructure and training users on simulation and AV systems.
9 years of coding experience
5 years of employment as a software developer
Bachelor's degree, Computer Science, Bachelor's degree, Computer Science at San Francisco State University
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