Summary
Lilian Sparer is a Senior Technical Support Engineer based in Paris with 12 years of experience helping customers get the most from SaaS products, primarily at Botify where she progressed from Technical Support Engineer to senior role. She blends early web development chops and strong communication skills to diagnose complex SEO and search-marketing issues for enterprise clients like eBay and Airbnb. A natural community-builder, Lilian founded TheTechnicalSupportDen to connect support professionals across tooling and career topics, demonstrating leadership beyond day-to-day engineering. She started coding as a teenager and has freelanced as a web developer, giving her practical product and implementation perspective that informs her support work. Ambitious and entrepreneurial, she’s actively working on startup ideas and publishes a personal site (slwo.fr) that reflects her ongoing experimentation.
12 years of coding experience
8 years of employment as a software developer
Licence professionnelle CISII, Internet / Communication, Licence professionnelle CISII, Internet / Communication at French National