Lindsey Olson
Associate Director
Saint Paul, Minnesota, United States
Summary
👤
Senior🎓
Top SchoolLindsey Olson is an Associate Director and healthcare customer experience designer with nine years of progressive experience transforming single-channel service models into omni-channel operations at Optum. She blends strategic leadership, process management, and hands-on project delivery—having led telephony and IVR programs, large-scale system rollouts, and stakeholder alignment across business operations. Known for driving measurable operational improvements, she has repeatedly translated complex technical and regulatory requirements into clear training, testing, and adoption plans. Her background as a pharmacy operations practitioner and product owner gives her rare end-to-end empathy for both front-line staff and executive stakeholders. Based in Saint Paul, she pairs a passion for tech and art with practical change leadership, often drawing on choreography and teaching experience to engage teams and craft user-centered experiences. Colleagues describe her as a versatile connector who makes large organizational shifts feel manageable and human.
9 years of coding experience
4 years of employment as a software developer
Cretin Derham Hall High SchoolBachelor of Arts (B.A.), Biology, General, Bachelor of Arts (B.A.), Biology, General at University of St. Thomas
English
Github Skills (30)
wordpress10
wordpress-plugin6
clipboard5
azerothcore5
buildout5
vuejs24
php4
binding4
mason4
animate3
vue3
docker3
client-library3
plugin3
cli3
Programming languages (2)
Github contributions (5)
lindseyolson/lindseyolson.github.io
Feb 2017 - Feb 2017
Contributions:179 pushes, 1 branch in 3 days
lindseyolson/flora
Jul 2017 - Aug 2017
Contributions:33 pushes, 9 branches in 1 month
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