Ling Situ
Premier Support Engineer at Zendesk
San Francisco, California, United States
Summary
👤
Senior🎓
Top SchoolLing Situ is a Premier Support Engineer in San Francisco with a decade of experience bridging enterprise SaaS support, data engineering, and backend development. She specializes in REST APIs, Python, SQL, HTTP protocols, and observability tooling, driving resolution of high-impact customer escalations for enterprise accounts up to multi-million ARR. Ling combines hands-on troubleshooting with cross-functional collaboration—leading incident bridges, partnering with Product and Engineering, and presenting technical updates in executive-facing reviews. Her background building scalable data pipelines and automated monitoring (Spark, Airflow, Snowflake, dbt) informs pragmatic automation efforts, such as an in-house Python + n8n health-check system that cut manual reporting. Known for translating complex technical failure modes into clear action plans, she also mentors new hires and runs knowledge-sharing forums to raise operational standards.
10 years of coding experience
3 years of employment as a software developer
University of California, San DiegoCertificate, Certificate at Hackbright Academy
English, Chinese, Chinese
Github Skills (22)
twilio7
sms7
facebook7
microsoft-teams6
bots6
alexa-skills-kit6
facebook-messenger6
jekyll5
slack5
gitter4
chat4
chatbot4
conversational-ui3
bot-framework3
messaging3
Programming languages (2)
Github contributions (5)
lingsitu1290/code-challenges
Sep 2016 - Jul 2017
Contributions:46 pushes, 1 branch in 10 months
lingsitu1290/pinteresting
Aug 2015 - Dec 2015
Contributions:6 PRs, 9 pushes, 5 branches in 3 months
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