Lionel Di Giacomo is a Happiness Engineer and Automated Support Specialist at Automattic with eight years of IT experience, blending customer-focused support with automation and web design freelancing. Based in Portland, he leverages a socio-ecological education background to approach technical problems with systems thinking and an emphasis on user empowerment. He builds practical tooling and documentation that reduce friction for both users and support teams while freelancing in programming and web design. Beyond tech, he brings grassroots advocacy experience and an unconventional side practice as a tarot consultant, reflecting a creative, human-centered approach to problem solving.
8 years of coding experience
Bachelor's degree, Socio-Ecological Education and Leadership, Bachelor's degree, Socio-Ecological Education and Leadership at Fort Lewis College
Associate's degree, Liberal Arts and Sciences/Liberal Studies, Associate's degree, Liberal Arts and Sciences/Liberal Studies at Front Range Community College
Contributions:12 releases, 27 commits, 21 pushes in 4 months
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Lionel Di Giacomo - Happiness Engineer & Automated Support Specialist