Summary
Liz Krogh is a senior content and knowledge management leader with 9+ years in strategic roles and a 20+-year history driving content excellence across Amazon, Microsoft, Expedia Group, and AWS. As Sr. Manager for AWS Technical Content Experience she leads 50+ creators, strategists, engineers, and program managers to make AWS documentation the most authoritative source of truth on the web. She blends content strategy, UX writing, data-driven decision making, and KCS principles to reduce defects, increase self-service, and tie content performance to business outcomes. Known for building cross-functional teams and instituting content analytics programs, she has repeatedly shifted organizations from legacy publishing to modern, measurable content experiences. Her background in HR and learning design (M.A. in HR Management) and early hands-on editorial work give her a rare combination of people-centered leadership and operational rigor. Liz’s career shows a pattern of using instrumentation and storytelling to turn content into a strategic lever for product adoption and customer trust.
9 years of coding experience
11 years of employment as a software developer
BA, Social Science, BA, Social Science at University of North Dakota
Master of Arts (M.A.), Human Resources Management, 4.0, Master of Arts (M.A.), Human Resources Management, 4.0 at Concordia University-St. Paul