Lorenzo Caum
Ground Instructor at International Aero Academy
Tampa, Florida, United States
Summary
👤
Senior🎓
Top SchoolLorenzo Caum is a customer-focused ground instructor and product support specialist with 12 years of experience blending aviation training, SaaS support, and small-business operations. He designs and delivers clear, scenario-driven instruction that raised private pilot FAA knowledge test averages to 89%, while also serving as a go-to product expert for flight operations management software. Lorenzo has built repeatable customer experiences—from founding two e-commerce ventures to earning Star Seller status with 130+ five-star reviews—and excels at turning user feedback into actionable product improvements. Comfortable coaching peers and mentoring students, he pairs empathetic communication with practical troubleshooting across chat, email, and video sessions. Based in Tampa, he brings a marketer’s clarity from a Business Administration degree and an uncommon mix of aviation pedagogy and hands-on SaaS support.
12 years of coding experience
9 years of employment as a software developer
Bachelors of Science in Business Administration, Marketing, Bachelors of Science in Business Administration, Marketing at University of South Florida
English, jamaican patois
Github Skills (31)
espresso10
wordpress10
eventbrite10
woocommerce6
addon5
php5
venmo5
plugin5
snippet4
ecommerce4
payment4
paypal3
buttons2
post-type2
ean131
Programming languages (3)
Github contributions (5)
eventespresso/languages-ee4
Dec 2014 - Nov 2020
Contributions:6 commits, 2 pushes in 6 years
lorenzocaum/shopp
Jan 2015 - Nov 2015
Contributions:6 pushes, 3 branches in 10 months
ecommercewordpressphpwoocommercee-commerce
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