Summary
Lorenzo Pesoli is an experienced IT support specialist and DCO Tech 3 at AWS with a decade of hands-on practice across hardware, workstations, servers, printers and enterprise software in global corporate environments. He has strong L1/L2 troubleshooting skills, active directory and network management experience, and a proven track record supporting high-stakes financial and banking clients like Credit Suisse and Mediobanca. Lorenzo combines field-level hardware expertise—Dell ProSupport on complex parts replacement—with service-desk discipline for VIPs, trading desks and data center access. He’s bilingual/multilingual, adaptable under pressure, and comfortable managing tight schedules and 24/7 on-call rotations. Outside day-to-day support he explores software and systems topics—Golang, Elixir, Python, C#, JavaScript, Debian and Raspberry Pi—bringing a developer-curiosity to infrastructure problems. That blend of pragmatic hardware skills and evolving software interests makes him effective at both fixing incidents quickly and preventing them through better system design.
10 years of coding experience
3 years of employment as a software developer
High School Diploma, Modern European Languages and Literature, High School Diploma, Modern European Languages and Literature at Istituto Gonzaga
Bachelor of Arts (B.A.), Communication Design, Bachelor of Arts (B.A.), Communication Design at Politecnico di Milano
Master's degree, CGI, Master's degree, CGI at BigRock Institute of Magic Technologies
Italian, english (uk), French, German, Spanish, Chinese