Louis Fisher
Support Engineer And Team Lead at reveal - ipro
Greater Phoenix Area United States
Summary
👤
Senior🎓
Top SchoolLouis Fisher is a pragmatic Support Engineer and Team Lead with eight years of IT experience and five years focused on litigation support software, currently managing a six-person support team at Reveal-IPRO. He combines incident and problem management expertise (ITIL background) with hands-on technical skills—installing and upgrading Open Discovery/eCapture in on-prem and cloud environments, running SQL queries, and producing root cause analyses that drive down repeat issues. Known for a client-centric approach, he has maintained a 92% satisfaction score while owning cross-functional communication, knowledge-base creation, and defect escalation workflows. His prior roles as Incident Commander and Major Incident Manager sharpened his crisis leadership and process discipline, and his AS in Network and System Administration provides firm infrastructure grounding. Unusually for a support lead, he also identifies as a health data scientist on GitHub, signaling an analytical bent and interest in data-driven problem solving beyond traditional support duties.
8 years of coding experience
16 years of employment as a software developer
Associate of Science (A.S.), Network and System Administration/Administrator, Associate of Science (A.S.), Network and System Administration/Administrator at ITT Technical Institute-Tempe
Github Skills (44)
job-runner9
api8
runner7
infrastructure7
rest7
django-rest-framework7
django7
rest-api7
joiner6
python6
dummy-data5
command-line-interface5
docker5
coverage4
slack4
Programming languages (6)
Github contributions (5)
opensafely/sro-template
Apr 2021 - Apr 2022
Contributions:5 reviews, 15 PRs, 30 pushes in 1 year
opensafely/pincer-measures
May 2022 - Sep 2023
Contributions:4 reviews, 49 PRs, 53 pushes in 1 year 4 months
short-report
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