Louis Ong
Technical Support Engineer at Elastic
Singapore, Netherlands
Summary
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RockstarLouis Ong is a Technical Support Engineer with eight years of experience, currently supporting Elastic from Singapore while originally tied to the Netherlands. He focuses on bridging product engineering and customer-facing operations, translating complex system behavior into actionable solutions for users. Louis combines deep troubleshooting skills with a pragmatic, empathy-driven approach to support, often uncovering systemic issues before they escalate. Comfortable across cloud and observability domains, he brings a global perspective to incident resolution and knowledge sharing. Colleagues know him for clear communication under pressure and a habit of turning support findings into product improvements.
8 years of coding experience
Github Skills (36)
search-engine10
opensearch10
metricbeat10
heartbeat10
filebeat10
kibana10
java10
packetbeat10
restful10
logstash10
elasticsearch10
elastic10
visualizations10
observability9
logging8
Programming languages (5)
Github contributions (5)
louisong/security-docs
Feb 2021 - Feb 2021
Home for Elastic Endpoint Security Documentation
Contributions:1 push in 1 day
pci-dsselasticsecurityendpoint-securitysplunk
elastic/beats
Jan 2018 - Sep 2020
:tropical_fish: Beats - Lightweight shippers for Elasticsearch & Logstash
Contributions:3 commits, 1 PR, 2 pushes in 2 years 8 months
tropicalheartbeatlogstashbeatsfilebeat
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