Louise Moss is a Senior Site Reliability Engineer with over 17 years in testing, digital operations and SRE, currently driving reliability work for VodafoneThree from Reading. She has progressed from hands-on QA and test leadership into SRE, bringing deep subject-matter expertise in online and CRM systems plus a strong track record of incident response, problem investigations and driving technical improvements across cross-functional teams. Known for translating legacy manual-testing rigour into scalable SRE practices, she routinely partners with architects, vendors and operational teams to deliver measurable online resilience. Her background in billing, mobile provisioning and release management gives her a practical edge when diagnosing complex production issues. Colleagues value her clear communication, stakeholder management and ability to turn post-incident insights into lasting process and tooling changes.
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