Lu Hu - Service Experience Design Manager at Alibaba Group

Lu Hu

Service Experience Design Manager at Alibaba Group

Shanghai, Shanghai, China

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Summary

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Rockstar

🎓

Top School

Lu Hu is a service experience design manager with 11 years crafting connected product and service ecosystems across consumer electronics and internet platforms, currently leading service design at Alibaba in Shanghai. Trained at Aalto and Stanford’s ME310 program, she blends industrial design rigour with strategic service thinking to design seamless physical–digital experiences for both business and human wellbeing. Her background spans hardware-led roles at ASUS, Pegatron and Chunmi to IoT innovation with Audi, giving her a rare end-to-end perspective from concept to mass production and service roadmaps. A hands-on leader, she manages cross-functional teams and drives delivery while grounding decisions in user research and business drivers. She also contributes to front-end open-source visualization projects like Viser.js and Recharts, adding UI features and chart types that reflect her data-informed design approach. Colleagues describe her as curious about hybrid physical/virtual interactions and adept at translating insight into pragmatic, scalable experiences.

11 years of coding experience

3 years of employment as a software developer

Bachelor’s Degree, Industry Design, 4, Bachelor’s Degree, Industry Design, 4 at Southern Yangtze University

Master’s Degree, Industrial and Strategic Design, 4, Master’s Degree, Industrial and Strategic Design, 4 at Aalto-yliopisto

Global Innovation Program, ME310, 4.5/5, Global Innovation Program, ME310, 4.5/5 at Stanford University

Chinese, English, Sign languages, Japanese

Github Skills (19)

javascript10

visualization10

ui-components10

charts10

chartjs10

charting10

component-kit10

g10

visualizations10

react10

data-visualizations9

typescript9

data-visualisation9

typescript-types9

Programming languages (2)

TypeScriptJavaScript

Github contributions (5)

viserjs/viser

Dec 2017 - Jul 2020

viser is a toolkit fit for data vis engineer. https://viserjs.gitee.io/

Role in this project:

Front-end Developer

Contributions:69 commits, 69 PRs, 23 pushes in 2 years 8 months

Contributions summary:Lu primarily contributed to the Viser.js project by implementing new features and fixing bugs related to the user interface components. Their commits focused on enhancing the functionality of the tooltip component by adding a show property and updating axis. They also added support for new series types and addressed style-related issues, indicating a focus on improving the data visualization capabilities. The user also added new features related to slider.

reactfitvueangularjsvis

recharts/recharts

Jan 2018 - Nov 2019

Redefined chart library built with React and D3

Role in this project:

Front-end Developer

Contributions:35 commits, 6 PRs, 14 comments in 1 year 10 months

Contributions summary:Lu primarily contributed to the development of Recharts' component library, focusing on enhancing the charting capabilities. They introduced new features such as background fills for Cartesian grids and the addition of a funnel chart. Furthermore, the user addressed code style issues, implemented bug fixes, and refactored label and animation components within the library. These changes reflect a focus on expanding chart options and improving code quality.

chartsreactbuilt-with-reactcharting-librarychart

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