Summary
Lucas Ferreira is a pragmatic System Administrator with 11 years of hands-on experience managing Linux/Windows servers, AWS infrastructure, and customer-facing support roles across security-focused and SaaS environments. He has progressed from customer support and ERP development into Level 2 technical support and automation, building Python and Shell scripts to consume REST APIs and streamline AWS tasks (EC2, S3, Route 53) while monitoring performance and availability. Based in Connacht, Ireland, he pairs solid operational discipline with a knack for mentoring junior engineers and clarifying escalations for development teams. His background includes full-stack support responsibilities—from web and hosting maintenance to QA and custom reporting—giving him a rare mix of dev, ops and customer empathy. Currently advancing his formal software development studies, Lucas brings both practical production experience and a continual learning mindset that drives durable automation and smoother incident resolution. An oft-overlooked strength is his hospitality-industry experience, which has sharpened his calm under pressure and customer-centric communication.
11 years of coding experience
9 years of employment as a software developer
Bachelor's degree Information Systems, Bachelor's degree Information Systems at Faculdade Unida de Suzano - UNISUZ
Bachelor's degree Business, Bachelor's degree Business at Galway Business School
Bachelor of Science - BS Software Development, Bachelor of Science - BS Software Development at Atlantic Technological University